Return Policy
Contact Email: support@dashlink.store or visit the contact page
Please inspect your order upon receipt and contact us within 30 days of receiving your order if you would like to return your order.
Returns are categorised under 2 categories:
- General Returns (For Items which are not damaged and/or faulty)
- Damaged, Faulty or Defective Returns (For Items which are damaged and/or faulty)
All returns must be made by post (mail).
General Returns (Items which are not damaged, defective or faulty):
For a General Return to be eligible, the following conditions must be met:
(1) Item must be unused and in the same condition that you received it in.
(2) In re-saleable condition
(3) Item must be in the original packaging and all accessories.
Please note that if the condition of the product shipped back to us is not in acceptable condition, we reserve the right to refuse a refund or exchange.
Customers will bear the costs of returns using a tracked service for general returns.
All refunds or replacements will be made after we have received the product back from you.
To start a return, or for any return related questions, please contact our customer support team at support@dashlink.store
If your return is accepted, we’ll send instructions on how and where to send your package.
Damaged and Faulty items returns (For Items that are damaged,defective and/or faulty):
If your item arrives damaged, defective and/or faulty, please contact us within 30 days of receiving your order so that we may evaluate the issue and make it right. We may ask you to send a video or picture as proof.
To start a return, or for any return related questions, please contact our customer support team at support@dashlink.store
If your return is accepted, we’ll send instructions on how and where to send your package.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refund processed, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
To start a return, or for any return related questions, please contact our customer support team at support@dashlink.store